FAQ

Delivery usually takes 5–10 business days within Europe. You'll receive a tracking number by email once your order ships.

Free shipping on orders over €99. Below €99, shipping costs are calculated at checkout.

All EU countries. If your country isn't listed at checkout, email us at support@casamirage.de.

Yes — you'll get a confirmation email with a tracking link as soon as your order ships.

14-day right of withdrawal from the day you receive your order — no reason needed. Items must be unworn, unwashed, and with all tags attached.

Email support@casamirage.de with your order number — we'll send you the return details.

Within 14 days after we receive your return. Refund goes back to your original payment method.

No direct exchanges — simply return the item and place a new order for the size or product you need.

Klarna, PayPal, Visa, Mastercard, Amex, Apple Pay, Google Pay, and Shop Pay. All transactions are SSL-encrypted.

Yes — SSL encryption, trusted payment providers, and we never store your card details.

Email us at support@casamirage.de — we reply within 24 hours on business days.